To begin, please select how you'd like to connect your printer:
First, enter or select your printer model so we can provide the correct setup instructions.
If your scanner won't scan or isn't found, it's probably because of program or connection issues that are easy to fix. When you know these reasons, you can quickly get back to scanning.
Is your scanner not working or not showing up in your list of devices? We've made it easy to check links, update drivers, and fix software problems. Just follow the steps below.
On both Windows and macOS, these steps work for all major brands, such as HP, Canon, Epson, and Brother.
Our live chat support team is ready to help you if you need more help.
PC Packard LLC is an independent business and is not affiliated with, endorsed by, sponsored by, authorized by, or associated with HP Inc., Hewlett-Packard (HP), Canon, Epson, Brother, Dell, Microsoft, Apple, Lenovo, Samsung, or any other manufacturer, brand, or trademark owner unless expressly stated.
The name "PC Packard LLC" is the legal name of an independent company and has no connection to Hewlett-Packard (HP Inc.) or any of its subsidiaries, affiliates, products, services, support channels, or websites. Any references to third-party brand names, product names, trademarks, or logos are used solely for identification and compatibility purposes. All trademarks, logos, product names, and brand names are the property of their respective owners. Customers seeking official manufacturer support, warranty services, product registration, or services directly from a brand should contact the respective manufacturer through their official website or official support channels.
PC Packard LLC provides independent products and services and does not claim to represent or act on behalf of any manufacturer or brand unless specifically disclosed in writing.
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